Array IT

Automatic Call Distribution (ACD) Definition: Automatic Call Distribution (ACD) is an intelligent network service designed to manage and route incoming calls within an organization based on various factors. The system efficiently directs calls to the most appropriate point or agent,…

Authentication Center Definition: An Authentication Center is a critical node within a personal communications network that manages and verifies user identities. It plays a vital role in ensuring that individuals or systems requesting access have the necessary authorization. Key Functions…