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Automatic Call Distribution

On: August 13, 2024

Automatic Call Distribution (ACD) Definition: Automatic Call Distribution (ACD) is an intelligent network service designed to manage and route incoming calls within an organization based on various factors. The system efficiently directs calls to the most appropriate point or agent, enhancing overall call handling and customer service. Key Features SummaryContinue Reading

Authentication Center

By: speedrev

On: August 11, 2024

Authentication Center Definition: An Authentication Center is a critical node within a personal communications network that manages and verifies user identities. It plays a vital role in ensuring that individuals or systems requesting access have the necessary authorization. Key Functions Importance Summary An Authentication Center is a crucial component inContinue Reading